Acuity · Claims Performance Intelligence · Sedgwick Canada
A claims audit that ends at a proven outcome — not a score.
A traditional audit tells you what slipped on a file and stops at a report. Acuity does three things instead — and they are the whole system.
01
Cause
Diagnose why the file slipped — a named root cause, on evidence, not a guess.
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02
Owner
Route the finding to whoever can actually fix it — adjuster, client, or Sedgwick.
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03
Proof
Verify the fix moved the outcome, and carry it forward — cycle over cycle.
Step 2 in practice — every finding is routed to the lane that owns it:
Adjuster
Skill · Knowledge
A capability gap becomes targeted coaching — not a blanket reprimand.
Client
Client-driven
A client-side cause becomes a shared action the client owns — evidenced, not blame.
Sedgwick
Process · Capacity · System · Leadership
A structural cause becomes an operational commitment at the right level.
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And it compounds. Each cycle’s commitments are verified before the next one opens — so the program gets smarter, and harder to dispute, every cycle.
From a scorecard of the past
to governed, compounding performance intelligence.