Across our industry, the competition is celebrating a future in which AI replaces their auditors and their analysts. They are racing to automate the exhaustive work of mining data, and mistaking their finish line for innovation.
The competition is hoping the insurance industry won’t notice. In a world bursting with innovation and technological leaps, most TPAs are sluggishly retrofitting new opportunities onto worn-out strategies. AI is simply the excuse they needed to resign their already-limited ambitions — to automate the past, and stay in neutral. That is either incapability or indifference to their obligation to clients. Neither is excusable.
At Sedgwick, we see the emergence of AI differently. Not as a replacement for the analyst, but as the analyst’s instrument. Partnered with the analyst, it clears the mechanical work, enabling experienced professionals to progress their skills. With the mining done, analysts are freed to determine the source of performance outcomes, identify accountability, and create actionable strategies for sustained improvement.
The drive to create, solve, and deliver isn’t merely a difference in management strategy.